Return Policy
At TechCloud Private Limited, we strive to ensure that every product meets your expectations. If you are not completely satisfied with your purchase, please review our return policy below.
Returns
Returns may be requested within 7 days of receiving your order, provided that:
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The item is unused and in its original condition.
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All original packaging, accessories, manuals, and documentation are included.
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The product is free from physical damage caused after delivery.
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Proof of purchase is provided.
Products returned without their original packaging or showing signs of use may not be eligible for a refund or exchange.
Non-Returnable Items
The following items are generally not eligible for return unless they are defective upon arrival:
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Software licenses and digital products.
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Customized or special-order items.
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Clearance or final sale items.
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Products damaged due to misuse, improper installation, or unauthorized repairs.
Defective or Damaged Products
If you receive a defective, incorrect, or damaged item, please contact us within 48 hours of delivery. Our team will assess the issue and arrange a replacement, repair, or refund where applicable.
Refunds
Once your returned item has been inspected and approved, refunds will be processed using the original payment method. Processing times may vary depending on your payment provider.
Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
Contact Us
If you have any questions regarding returns, please contact us:
TechCloud Private Limited
629 Aljunied Road
Cititech Industrial Building #03-03
Singapore 389838
Phone: +65 6049 6060
Email: [email protected]